SHIPPING & RETURNS
WE CURRENTLY SHIP ON MONDAYS AND THURSDAYS.
WE AIM TO HAVE YOUR ORDERS PROCESSED AND DISPATCHED WITHIN 5 BUSINESS DAYS OF RECEIVING YOUR ORDER. PLEASE NOTE FOR ORDERS INCLUDING MADE TO ORDER, CUSTOM or PRE ORDER ITEMS, PROCESSING TIMES WILL VARY
PLEASE NOTE THAT WE ARE A SMALL TEAM OF TWO, AND DURING TIMES OF HIGH VOLUMES THERE MAY BE SLIGHT DELAYS.
PLEASE NOTE, WE ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN OR DAMAGED PACKAGES. ONCE THE ORDER SHOWS AS BEING DELIVERED WE ARE UNABLE TO COLLECT ADDITIONAL INFORMATION FROM OUR SHIPPING PARTNERS.ORDER DELIVERY TIMES ARE PROVIDED AS GUIDELINES ONLY.
AUSTRALIA
FLAT RATE STANDARD SHIPPING WITHIN AUSTRALIA - $15
BULKY/ HEAVY ITEM FLAT RATE SHIPPING - $28
PLEASE ALLOW 1-3 WORKING DAYS FOR MAJOR CITIES & 4-7 WORKING DAYS FOR RURAL AREAS. IF YOU WOULD LIKE EXPRESS SHIPPING PLEASE CONTACT US.
NEW ZEALAND
FLAT RATE STANDARD SHIPPING VIA AUSTRALIA POST - $25
BULKY/HEAVY ITEM FLAT RATE SHIPPING - $45
PLEASE ALLOW 7-14 WORKING DAYS TO RECEIVE YOUR ORDER. IF YOU WOULD LIKE EXPRESS SHIPPING PLEASE CONTACT US.
PLEASE NOTE INTERNATIONAL DELIVERY COSTS DO NOT INCLUDE ANY DUTIES, TAXES OR FEES WHICH MAY BE INCURRED BY CUSTOMS.
REST OF WORLD
INTERNATIONAL STANDARD SHIPPING - $45
PLEASE ALLOW UP TO 25 WORKING DAYS TO RECEIVE YOUR ORDER
IF YOU WOULD LIKE EXPRESS SHIPPING PLEASE CONTACT US.
PLEASE NOTE INTERNATIONAL DELIVERY COSTS DO NOT INCLUDE ANY DUTIES, TAXES OR FEES WHICH MAY BE INCURRED BY CUSTOMS.
DUTIES AND TAXES
FOR ORDERS OUTSIDE OF AUSTRALIA, YOU MAY INCUR ADDITIONAL DUTIES, TAXES OR FEES BY YOUR LOCAL CUSTOMS OFFICE. ANY ADDITIONAL FEES INCURRED ARE THE RESPONSIBILITY OF THE RECIPIENT. PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR ANY FURTHER INFORMATION. ANY POTENTIAL FEES ARE OUT OF OUR CONTROL AND BY PLACING YOUR ORDER YOU ARE AGREEING TO THIS.
IF THE CUSTOMER FAILS OR REFUSES TO PAY THE APPLICABLE FEES, THE ITEMS WILL BE RETURNED TO US AND THE ORDER WILL BE REFUNDED, MINUS THE RETURN AND ORIGINAL SHIPPING COSTS. IF YOU HAVE ANY QUESTIONS ABOUT YOUR ORDER, PLEASE REACH OUT TO US AT HELLO@FIELDANDPOTTER.COM
RETURNS
WE WANT YOU TO LOVE YOUR PIECES AND WILL HAPPILY ACCEPT RETURNS FOR FULL PRICED ITEMS WITHIN 7 DAYS OF RECEIPT OF GOODS, FOR AN EXCHANGE OR CREDIT NOTE. WE DO NOT OFFER RETURNS FOR CHANGE OF MIND PURCHASES.
WE WILL ONLY OFFER A REFUND IF THE ITEM IS FAULTY AND CANNOT BE REPAIRED OR REPLACED. PLEASE CHOOSE CAREFULLY AND CONTACT US BEFOREHAND FOR SIZING AND ADDITIONAL PRODUCT DETAILS IF YOU ARE UNSURE.
ITEMS BEING RETURNED ARE NOT TO HAVE BEEN WORN, USED, MODIFIED, DAMAGED OR WASHED AND MUST BE SENT BACK WITH ALL ORIGINAL PACKAGING. WE HOLD THE RIGHT TO REFUSE ANY RETURN WHERE WE FEEL THE PIECES DO NOT MEET OUR RETURN POLICY AND REQUIREMENTS. IF REFUSED THE ORDER WILL BE RETURNED BACK TO THE CUSTOMER AT THEIR EXPENSE.
FINAL SALE ITEMS INCLUDE:
- PERFUME OILS
- JEWELLERY
- PANTRY ITEMS
- SOCKS
- SEEDS
- FURNITURE
- FOUND ITEMS
- CUSTOM/MADE TO ORDER PIECES
- GIFT CARDS
PLEASE NOTE THAT ANY DEPOSITS ARE ALSO NON REFUNDABLE.
PLEASE EMAIL HELLO@FIELDANDPOTTER.COM TO REQUEST AND PROCESS YOUR RETURN, AND WE WILL PROVIDE YOU WITH OUR RETURN DETAILS.
ALL RETURN POSTAGE COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER. WHEN RETURNING AN ITEM, WE ASK YOU TO PLEASE CONSIDER USING A TRACKABLE SHIPPING SERVICE AND TO PACK YOUR ITEMS CAREFULLY, AS WE ARE NOT LIABLE OR ACCOUNTABLE FOR ANY LOST OR DAMAGED ITEMS DURING TRANSIT. PLEASE NOTE, ALL ORIGINAL SHIPPING COSTS WILL NOT BE REFUNDED.
ALL INTERNATIONAL ORDERS ARE CONSIDERED FINAL SALE ONCE SHIPPED AND WILL NOT BE ELIGIBLE FOR A REFUND OR EXCHANGE.
EXCHANGES
EXCHANGES WILL BE OFFERED FOR ANOTHER SIZE, COLOUR, OR ITEM, SUBJECT TO PRODUCT AVAILABILITY. WHERE PRODUCTS ARE UNAVAILABLE, A CREDIT NOTE WILL BE ISSUED.
CREDIT NOTES
CREDIT NOTES ARE VALID FOR 4 MONTHS FROM ISSUED DATE.
FAULTY ITEMS
IF YOU HAVE RECEIVED AN ITEM THAT IS FAULTY PLEASE CONTACT US WITHIN 24 HOURS OF RECEIVING THE ITEM, FOR A REPAIR, REPLACEMENT OR REFUND. WE ASK YOU TO PROVIDE US WITH A BRIEF DESCRIPTION OF THE PROBLEM AND ADDITIONAL PHOTOS CLEARLY DISPLAYING THE ISSUE.
PLEASE FOLLOW THE RECOMMENDED CARE INSTRUCTIONS FOR ALL ITEMS, AS PIECES DAMAGED OR BROKEN AS A RESULT OF GENERAL WEAR, MISTREATMENT OR INCORRECT GARMENT CARE ARE NOT CONSIDERED FAULTY AND THEREFORE WILL NOT RECEIVE A REPLACEMENT OR REFUND.
JEWELLERY PIECES THAT BREAK FROM GENERAL WEAR ARE NOT CONSIDERED FAULTY. IF YOU WOULD LIKE US TO REPAIR YOUR PIECE, PLEASE CONTACT US AT HELLO@FIELDANDPOTTER.COM
IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE REACH OUT TO US AT HELLO@FIELDANDPOTTER.COM